Return Policy

Thank you for shopping with SPIRITDUST! We hope that you love your purchase, but we understand that sometimes things don’t go as planned. If you are not completely satisfied with your order, we are happy to assist you with returns, exchanges, or refunds, depending on the situation.

1. Returns

We accept returns within 30 days of the delivery date for most of our products, provided that the item is unused, in its original condition, and in the original packaging. Once we receive your return, we will process your refund or exchange as soon as possible.

  • Eligibility for Returns: Items must be returned unused, undamaged, and in the original packaging. Personalized or customized items are generally not eligible for return unless they are defective or damaged upon arrival.

  • How to Return: To initiate a return, please contact our customer support team at support@spiritdust.com with your order number, the item(s) you wish to return, and a brief explanation of the reason for the return. Our team will provide you with the return instructions and shipping label.

  • Return Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items that are lost in transit.

2. Exchanges

We offer exchanges on items that are damaged, defective, or if you receive the wrong product. If you need to exchange an item for the same or different product, please follow the steps below:

  • How to Exchange: Please contact our customer support team at support@spiritdust.com with your order number and the item(s) you would like to exchange. Our team will help guide you through the exchange process, including return instructions and the shipment of the new item.

  • Eligibility for Exchanges: Exchanges are subject to product availability. If the item you wish to exchange is no longer available, we can issue a refund or offer an alternative product.

3. Refunds

Once your return or exchange is processed, we will issue a refund to your original payment method. Please allow 5-10 business days for the refund to reflect on your account, depending on your payment provider. If you do not receive your refund after this period, please reach out to our support team for assistance.

  • Refund Process: Refunds will be issued for the cost of the returned product(s), excluding any shipping charges. If your return is the result of a mistake on our part, we will refund the full cost, including any shipping charges incurred.

4. Damaged or Defective Items

If your order arrives damaged or defective, please notify us immediately so we can make it right. We will gladly provide a return shipping label at no cost to you and either send you a replacement or offer a full refund. We may ask for photographic evidence of the damage or defect to expedite the process.

5. Non-returnable Items

The following items are non-returnable unless they arrive damaged or defective:

  • Customized or personalized products

  • Digital products (e.g., e-cards, downloadable content)

  • Items marked as final sale

6. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. If the refund still hasn’t appeared, contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you've done all of this and still have not received your refund, please contact us at support@spiritdust.com.

7. How to Contact Us

If you have any questions about your return, exchange, or refund, please don’t hesitate to reach out to our customer service team. We are happy to assist you!

Email: support@spiritdust.com
Phone: (716) 919-9320
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)

We are committed to providing you with the best customer experience and will work diligently to resolve any issues you may have.